Terms

The service

CANOPY by Bonsai Global provides commercial intelligence from customer-authorized website, search and CRM evidence. It is operated by Bonsai Global, LLC, 1871 44th Avenue, San Francisco, CA 94122, United States. Contact niko@bonsaiglobal.io.

These public terms describe use of the CANOPY website and general service boundaries. They do not replace an executed order form, master services agreement, statement of work or applicable data-processing agreement. Access to customer deployments is subject to the relevant written agreement and authorization.

Authorized use and customer permissions

Use CANOPY only for lawful purposes within your authorized access. Do not attempt to bypass authentication, view another customer's information, interfere with the service or misuse credentials. Customers are responsible for having authority over connected accounts and for the notices, permissions and lawful basis required for their use of source information.

Permissions granted by a third-party platform do not authorize every technically possible action. CANOPY's Google source reporting is read-only. Changes to CANOPY-owned CRM intelligence require separate customer authorization; native CRM records and unrelated fields are outside that authority.

Evidence and decisions

CANOPY presents observed and supported evidence with its source windows, coverage and limitations. Source reports can be incomplete, delayed, privacy-limited or inconsistent with other systems. Browser identifiers do not necessarily represent unique people. Probable linkage is not deterministic identity.

Advertising actions are not automatically qualified leads, pipeline or revenue. Research and acquisition evidence do not prove causation, intent or future outcomes. Customers remain responsible for business decisions and for reviewing underlying evidence where appropriate.

Third-party services

Connected services operate under their own terms, permissions and availability. Provider policy changes, account settings, quotas or authorization expiry can interrupt data access. CANOPY does not control the accuracy or availability of those services. Disconnection and provider revocation are separate actions.

Customer data and CANOPY materials

Customer data remains subject to the customer's rights and applicable third-party rights. Bonsai uses it to provide the authorized service and as otherwise agreed or required by law. This does not transfer ownership of customer data to Bonsai.

CANOPY software, design, documentation and branding remain subject to Bonsai's or its licensors' rights. These terms do not grant rights beyond authorized use of the service. Customer-specific deliverables and licenses are governed by the applicable written agreement.

Privacy

The Privacy Policy explains information categories, purposes, providers and request handling. Customer-specific processing instructions and safeguards may be set out in a separate written agreement.

Availability and ending access

The service may be affected by maintenance, source-system changes, security events or technical failures. These public terms do not establish a numerical uptime or support SLA.

Suspension, termination, data return and deletion are governed by the applicable written agreement and law. Ending access does not automatically erase source-system records, retained reporting evidence, backups or customer-held exports. Contact Bonsai to agree a verified, appropriately scoped process.

Relationship to written agreements

Pricing, payment, renewal, liability, indemnity, governing law, venue and any service levels are matters for the applicable written agreement; they are not added by these public terms. If that agreement addresses the same issue differently, it controls to the extent permitted by law.

Optional external analysis

AI Analysis Packages are optional evidence exports, not an autonomous analysis or decision service. Before sharing a package, you must confirm your authority to disclose its contents, inspect its sensitivity and select an appropriately authorized third-party service and configuration. You remain responsible for complying with applicable agreements, privacy requirements and source-provider data-use restrictions. These responsibilities do not waive CANOPY's own obligations.

External AI output is not canonical CANOPY evidence and is not automatically incorporated into CANOPY or connected systems. It may be incomplete, inaccurate or inconsistent with the supplied evidence. Review its citations, source coverage, dates, denominators, identity limitations and reasoning before relying on it. CANOPY classifications, source facts and external interpretations should remain distinguishable. Nothing in an external analysis establishes causal attribution, qualified lead quality, buying intent or revenue impact unless independently supported by the underlying evidence.